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The Hiser Group - Usability and Design
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  • Home
  • See our work
    • Company web sites
      • AXA Australia
      • Australian Stock Exchange
      • Great Southern Railway
      • Origin Energy
      • Westpac Banking Corporation
      • Wizard
    • Govt/Org web sites
      • Australian Tax Office
      • Dept of Education, Science & Training
      • United Nations ReliefWeb
    • Intranets
      • Allianz Intranet
      • Telstra Intranet
    • Web apps and GUIs
      • Compaq Speechbot
    • Gadgets, touch-screens
      • Screen Design - Touch-screen wagering
      • PDA usability
      • Moldflow injection moulding

     

  • Our services
    • Overview
      • Overview of Hiser Services
    • Review and testing
      • Usability Evaluation and Testing Overview
      • Evaluate Current Site
      • Review Prototype
      • Competitive Analysis
      • Analyse Workflow
      • Expert Review
      • Accessibility
    • Design and navigation
      • Our design approach
      • Information architecture (menu structure)
      • Page designs
    • Visual design
      • Creating a visual design
    • Content
      • Content audit and analysis
      • Review content
      • Author briefings
      • Write content
      • Content guidelines
    • Style guidelines and standards
      • Design guidelines (interaction style guide)
      • Content or style guidelines
      • Visual design guidelines
      • Application standards
    • The Hiser Element Toolkit
      • The Hiser Element™ Toolkit - overview
      • Quick Start Guide - Toolkit
      • Observe and Analyse - Toolkit
      • Envision and Design - Toolkit
      • Evaluate and Refine - Toolkit
      • Testimonials - Toolkit
      • Orders and enquiries - Toolkit
    • Products
      • Funnelback internet & enterprise search tool
      • Morae usability testing software
      • Search engine marketing solutions
      • Silhouette web site measurement

     

  • Our process
    • The Hiser Element methodology
    • Observe and analyse
      • Analysis introduction
      • Review site
      • Competitive analysis
      • Internal stakeholder involvement
      • Content analysis
      • Field studies
      • Analyse information
      • Define goals
      • Activity scenarios
      • Analyse workflow
    • Envision and design
      • Design introduction
      • Design concepts
      • Information architecture (menu structure)
      • Page designs
      • Design sessions with users
      • Refine designs, detailed pages and menus
      • Design the visuals
      • Content design and writing
    • Evaluate and refine
      • Usability evaluation and testing introduction
      • Usability evaluation – expert review
      • Usability evaluation and testing – with users
    • Documentation
      • Design guidelines (interaction style guide)
      • Findings report
      • Usability evaluation report
      • Visual guidelines

     

  • Working with us
    • Why work with Hiser? Optimise Your User's Experience
    • Your customers' involvement
      • Your customers' involvement
      • Usability evaluation - with users
      • Design sessions with users
      • Field studies
    • Your involvement
      • Your involvement – overview
      • Communication and project management
      • Interviews with project stakeholders
      • Analysis phase: presentation to stakeholders
      • Stakeholder design workshop
      • Design review with project stakeholders
      • Technical review
      • Design phase: design review with stakeholders
      • Final presentation to stakeholders
    • Engaging Hiser
      • When to engage us
      • Frequently-asked questions
      • Questions we'll ask you
      • Example briefs to Hiser
      • What we're like to work with

     

  • Training
    • Courses
      • Designing with Users
      • Effective Layout and Design
      • Information Architecture: Designing Intuitive Menus
      • Usability Evaluation
      • Writing for the Web
    • Our courses at a glance
    • In-house courses
    • License a Hiser course
    • Mentoring & coaching

     

  • Resources
    • Getting started
      • Usability - Introduction
      • Accessibility - Introduction
      • Usability Heuristics - Introduction
      • Interaction Design - Introduction
      • User Centred Design - Introduction
      • Visual Design - Introduction
      • Web Content - Introduction
    • Articles
      • Design techniques
      • E-commerce
      • Government
      • Navigation and IA
      • User-centred design
      • Web content
      • Website Design
    • Links
      • Links
    • Reading list
      • Suggested reading

     
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